Privacy Policy

This version has been in effect since January 1, 2023
Note: Our Privacy Policy is subject to change at any time without notice.
Our Privacy Commitment
At Summit Doors and Windows Inc, we know how important it is to protect your personal information. Whether you are shopping with us online or in person, we want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to explain our practices for collecting, using, and disclosing your personal information.

This Policy applies to our retail stores, Web Sites, and all other channels in which Summit Doors collects and uses your personal information.

What Information Do Summit Doors Collect?
At Summit Doors and Windows Inc, we collect two types of information: personal and non-personal. The types of information we collect depend on your interaction with us.

Personal information
Personal information is information that can identify an individual or information about an identifiable individual.

We may collect personal information such as:
• Your contact information - e.g., name, postal address, telephone number, and email address;
• Your personal preferences - e.g., product wish lists, language preferences, and marketing consent; and
• Your transaction information - e.g., products purchased, payment method, the amount paid, and credit or debit card number.

Non-personal information
Non-personal information does not identify you as an individual.

For example:
• We may ask you for your postal code to assist us with shipping and marketing efforts;
• We may collect certain non-personal data when you visit our Web Sites, such as the type of browser you are using or the referring URL, or
we may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes.
We may, for example, summarize our data to determine that a certain percentage of contest entrants are male, aged 18 to 25.
All references to "Web Sites" in this Privacy Policy mean or other Summit Doors-provided Web sites.

You may choose not to provide us with your personal information. However, if you make this choice, we may not be able to provide you with the product, service, or information that you requested.

How is Your Personal Information Used?
Summit Doors and Windows Inc may use your personal information for several different business purposes, for example, to:
• Fulfill orders and requests for products, services or information;
• Process returns, exchanges and layaway requests;
• Detect and protect against fraud and error;
• Establish and manage your accounts with us;
• Track and confirm online orders;
• Deliver or install products;
• Track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
• Market and advertise products and services;
• Communicate things like special events, promotions and surveys;
• Tailor our online content or in-store offerings to you based on your interactions with us and your preferences;
• Conduct research and analysis;
• Operate, evaluate and improve our business; and
• For other purposes as described in this Privacy Policy.

Your Consent
Summit Doors and Windows Inc will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by law. When you choose to provide us with your personal information, you consent to the use of your personal information as identified in this Privacy Policy and as may be further identified at the time of collection.
Information Summit Doors and Windows Inc Collects Directly from You

Listed here are some further examples of how we collect personal information directly from you and how we use it.
In-Store Purchases

When you purchase a Summit Doors and Windows Inc product or service, you may need to provide us with contact and payment information (such as credit card information), so we can process your request or complete your transaction. Examples where we need contact information, include delivery services, product servicing, in-home installations, and extended warranty coverage.
Returns and Exchanges

Our goal is to ensure that you are completely satisfied with your purchase, and to this end, Summit Doors and Windows Inc offers a Return Policy. For Summit Doors and Windows Inc to continue offering our Return Policy, we ask for personal information such as your name, address, and telephone number to detect and prevent fraud and error or to communicate with you regarding your return or exchange, if necessary. You may also be asked to produce a photo ID for verification purposes only.

ReClaim Insurance Replacement
When working with our ReClaim Consultants to replace goods that are covered under your insurance policy, we will need some basic information, such as your contact information, insurance claim number, and the name of your claim adjuster, so we can process your quote in a timely manner and bill your insurance company directly for you.

Purchase Follow-Up and Surveys
Following a purchase from some of our departments, we may send you a follow-up letter to thank you for your business or contact you to ensure that you are completely satisfied with your new product's delivery, setup, or installation.

We may use contact information collected in-store, online, or via our call centres to conduct occasional surveys and other customer research. These surveys are entirely voluntary, and you may easily decline to participate.

Our Web Sites
Our Web Sites can be browsed anonymously. We use your browsing history and personal information to display interest-based advertising relevant to you. We place interest-based advertisements on our website as well as other third-party sites. The browsing history we use is collected by third parties and by us on our website. We may also share your anonymous browsing history from our website with third parties to provide relevant ads. They may combine this information with assumptions based on the other websites you have visited in order to tailor ads to you.

To engage in certain special features or functions of our Web Sites or to order products and services from our Web Sites, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information. We use this information to create your account, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our Web Sites that you choose to use, such as Customer Reviews.

If you ship an order to a third party, you represent and warrant that you have obtained all necessary consents from the third party to permit Summit Doors to collect, use, and disclose the third party's personal information for fraud prevention and processing and shipping the order.

Customer Reviews
The Customer Review functionality is a rating system that allows you to share your thoughts on a product. These reviews are accessible to all Web Site visitors, so please use discretion when posting information to them and do not post personal information.
Sign-Up for Newsletters or Updates

Summit Doors and Windows Inc offers a variety of newsletters and promotional communications. You may choose to stop receiving these communications at any time. Each marketing or promotional email we send to you will include a link or other method to quickly and easily unsubscribe and decline further similar emails.

Participate in a Contest or Promotion
From time to time, we may run contests or promotions. If you participate, you may be asked for contact information and additional optional survey information (product preferences). Personal information from contest entries will be used only to administer the contest and contact you if you win. For research and analysis purposes, we may also summarize contest survey information in a manner that no longer identifies individual participants. All contests and promotions are subject to this Privacy Policy and the rules available with each campaign. Some contests are conducted by third parties and will be subject to the third party's policies.

Subscription Services and Activations
Summit Doors and Windows Inc may offer the activation of certain products and services like cellular plans, satellite services, or Internet services. These activations may require certain contact and financial information to be collected and provided to the respective service providers as part of the activation process.

Information Summit Doors Collects Automatically
In some cases, we automatically collect certain information.

Our Web Sites
When using our Web Sites, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Sites, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed. The content you download from the Web Site. This information is used for Web Site and system administration purposes and to improve the Web Sites.

The Web Site uses "cookies," a technology that installs a small amount of information on a user's computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site (so you do not have to enter your language preference every time), to offer personalized Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to facilitate your Web Site experience otherwise. You may decline cookies if your browser permits, but doing so may affect your use of the Web Site and your ability to access certain Web Site features or engage in transactions through the Web Site.

Web Site Tracking Information
We may use web beacons or pixel tags to compile tracking information reports regarding Web Site user demographics, traffic patterns, and purchases. We may then provide these reports to advertisers and others. None of the tracking information in these reports can be connected to individual users' identities or other personal information. For our research purposes, we may link tracking information with personal information voluntarily provided by Web Site users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Privacy Policy.

Links to Other Web Sites
Our Web Site may contain links to other Web sites or Internet resources provided solely for your convenience and information. When you click on one of those links, you contact another Website or Internet resource. Summit Glass has no responsibility or liability for, or control over, those other Web sites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other Web sites to learn how they collect and use your personal information.

In-Store Video Surveillance
Summit Doors and Windows Inc retail stores are under video surveillance for safety and loss prevention. The recorded images of our customers are viewed only when required. There may also be an occasion where video footage is used for general demographic or traffic flow analysis.

Data on Returned Product
When returning products containing stored or recorded personal information, like computers, PDAs, digital cameras, etc., you are responsible for deleting or removing all personal information and media from your product before you return it. Summit Doors is not responsible for any use of personal data or media left behind on a returned item by a third party.

Supplementing Information

From time to time, we may supplement the information you give us with information from other sources, such as information validating your address or other available information you have provided us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.

Does Summit Doors Share Your Information?
Summit Doors does not sell or rent our customers' personal information to any other party. However, in the normal course of business, we may share some of your personal information within our corporate family and with third parties acting on our behalf or as permitted or required by law.

Some of these operations may result in personal information collected by Summit Doors being stored or processed outside of Canada, and, as a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the law of these foreign jurisdictions.

Service Providers
Summit Doors and Windows Inc may use third parties to manage one or more aspects of our business operations, including the processing or handling personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy.

For example, we may share personal information with third parties to perform services on our behalf, such as:
• Fulfilling online orders.
• Processing non-cash payments.
• Sending marketing communications.
• Servicing products.
• Conducting research surveys.
• Verifying and validating the information that you have provided to us.
• Delivering products.
Providing customer support services.

Summit Doors and Windows Inc has taken precautions to prevent the fraudulent use of your information on our Web Sites. Summit Doors and Windows Inc has adopted industry-standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.

Information Shared Amongst Summit Doors, its Corporate Parents, Affiliates, Subsidiaries and Divisions
Summit Doors and Windows Inc. may share personal information gathered on our Web Sites with Summit Doors retail stores (and vice versa) and amongst our corporate parents, subsidiaries, affiliates or divisions for internal business purposes in accordance with this Privacy Policy. Suppose Summit Doors shares your information within its corporate family. In that case, we will ensure that your information continues to be used only in accordance with this Privacy Policy and your expressed choices.

Product Safety Recalls
In the event we receive notice from a manufacturer of a product safety recall, we may provide your contact information, limited to name, address, and telephone number, to the manufacturer so that they may notify you of the recall and supply details of any replacement or repair programs. This transfer or your contact information will occur only for recalls that may impact your safety or impair the functionality of the product you purchased from us.

Sale or transfer of all or part of Summit Doors
Any information we have about you may be transferred or disclosed to a purchaser or prospective purchaser in the event of a sale, assignment, or other transfer of all or a portion of our business or assets. Should such a transfer occur, we will use reasonable efforts to try to ensure that the transferee uses your information in a manner that is consistent with this Privacy Policy.

Legal Disclosure
Summit Doors and Windows Inc. may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or another person or entity with jurisdiction to compel the production of such information. If we have reasonable grounds to believe the information could be useful in investigating improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.

How do Summit Doors Protect Your Information?
The security of your personal information is a high priority for Summit Doors. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords, and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.

SSL Technology
Our Web Sites use encryption technology, such as Secure Sockets Layer ("SSL"), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.

Choosing a Password
When creating an online account on our Web Sites, you must select a personal password. To maximize your level of protection, you should choose at least 6 characters, including a combination of letters and numbers. You are solely responsible for maintaining the secrecy of your password and any account information. Summit Doors and Windows Inc. will never send an unsolicited communication asking you for your password or requesting that you update your account credentials. To learn more about email fraud, please click here.

How Can You Verify Your Information?
You may check your information to verify, update, or correct it. If you created an account on one of our Web Sites, you could access and change your online account profile yourself. You can also ask to review any of the information we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us as indicated below under the heading "Contacting Summit Doors." Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information. You will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

When is Your Information Removed?
We keep your information only as long as we need it for legitimate business purposes and to meet legal requirements. We have retention standards that meet these parameters. We destroy your information when it is no longer needed or remove your personally identifiable information to render it anonymous.

Contacting Summit Doors
Summit Doors and Windows Inc. is responsible for all personal information under its control. Our Privacy Manager is accountable for Summit Doors and Windows Inc's compliance with the principles described here. If you have any questions, concerns or complaints about the privacy practices of our organization, please contact us at the following:

Telephone: 1-416-749-9121
Mail: Summit Doors and Windows Inc
737 Fenmar Drive
Toronto, ON M9L 1C8

We will respond to your request or investigate your concern as quickly as possible.

Important Reminder about email communications:
Please remember that email sent over the public Internet is not secure. The contents will not be encrypted if you send an email directly to us from your email account. We strongly recommend that you not send us sensitive information (like a credit card number) via unencrypted email. Summit Doors is not responsible for any transmission by you of any personal information over the public Internet.

Will this Privacy Policy Change? Last Update: January 1, 2023
This Privacy Policy may change over time without notice to accommodate changes in our services, changes in technology, and legal developments. We may add, change, or remove portions of the Privacy Policy when we feel it is appropriate. We encourage you to review our Privacy Policy periodically. Each time you submit personal information or use our services, you agree to be bound by the then-current terms of the Privacy Policy. Whenever we update the Privacy Policy, we will change the date to indicate when the changes were made.

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